Acceptance marksTo purchase the products that appear on this website there are two options:

  • The products of the Shop online section can be purchased immediately.
  • If you want to buy the products from other sections of this website, you can write to info@levoila.es or fill in the contact form indicating the name and reference of the product requested and we will confirm your availability and date of shipment .

In both cases, as you can see in your browser, this web uses the SSL (Secure Socket Layer) technology to make data transmission secure on the Internet. This technology encrypts and protects data transmitted using the HTTPS protocol. SSL guarantees users of this website that their data will not be intercepted fraudulently. For more information, we invite you to read our Privacy Policy and cookie policy.

In all cases you can pay your purchase by Paypal, credit card, bank transfer or with the code of your gift card. In all cases have validity these conditions of sale and return.

1. Customer service.

The customer can receive personalized attention in our store (4 Pérez Galdós St., Seville) or by any of these ways:

Phone: + 34 955 333 240/+ 34 640 873 918

Email: info@levoila.es

Filling out the form available in the contact section of this website.

Timetable: Monday-Saturday: from 11:00 to 14:00 hrs. And from 17:30 to 20:30 hrs.

1. Payment method, shipping cost, VAT

The customer can make the payment with Paypal, credit or debit card or bank transfer. Shipping costs are €4 for all Spain. At certain times, free shipping promotions can be offered from a minimum order quantity. These promotions will be clearly visible in the “Shop online” and “Shopping cart” section of this website and the customer will be able to select it if it fulfils this minimum order condition. The shipment will be made once the payment or income is verified. At 24-48 hours of formalizing the purchase will be made the shipment. The shipment in Spain we do with courier company and the client receives an email so that it can follow at all times the state of the shipment. The delivery time in Spain is a maximum of 72 hours to count from the time of shipment, excluding holidays or non-working days. In the case of choosing to pick up your purchase in our store in Seville (local collection), we notify by mail or phone of the moment from which you can pick up your purchase.

Shipping costs to other countries in Europe are €6 and we do so by certified mail. Shipments to America and Asia are €8. In these cases, the delivery time depends on the specific country. The customer always receives an email so that he can follow the shipping status at all times.

All the articles of Le Voilà we send them wrapped for gift and perfectly protected. Shopping Cart Le Voilà

The prices indicated include the VAT of 21 in effect in Spain.

3. Return policy.

If you wish to make a refund, you have a period of 3 days counted from the day of receipt of the product to contact Le Voilà and proceed to return it in the same packaging. It is necessary for us to communicate by mail to info@levoila.es the cause of the refund before proceeding to send it. Once the returned product has been received, Le Voilà will proceed to return the corresponding amount or change of product. The customer will take care of the shipping costs caused, unless the return is by default of the product received.

In case an order is returned by the transport agency or by the Post office, an email will be sent to the client indicating such incident.

Acceptance marks

Thank you very much for getting closer to Le Voilà. Have a nice day:)

Our customers say about us…

    review rating 5  Magnífico trato... IMPRESIONANTE TRABAJO. SON UNOS ARTISTAS

    thumb Rocio Ruiz Pereda
    9/11/2019

    review rating 5  Joyería artesanal y de buena calidad. Tienen diseños muy bonitos a precios muy buenos.

    thumb Maria R. Halcón
    8/29/2019

    review rating 5  Es una tienda con mucho encanto, tienen cosas preciosas. Yo les hice un encargo para mi boda, un detalle que quiero llevar en el pelo. No tenía muy claro lo que quería y ellos me asesoraron muy bien. Al final, me hicieron el detalle perfecto, acorde con mi estilo y a juego con mi vestido. El primer día me recomendaron concertar una cita con Penélope, que es la artista que hizo el diseño. Ella te aconseja y te propone según tus gustos e ideas. Después te cita para que veas el resultado y le digas si quieres cambiar algo... No hizo falta, estaba perfecto. En unos pocos días, estuvo todo listo. Todo bueno: atención, asesoramiento y precio.

    thumb Maria Goyanes
    6/18/2019

    review rating 5  Me encantaría darle 10 estrellas, pero solo ponen 5 como máximo. Penélope me atendió con paciencia y esmero captando muy bien mi idea. Que decir del precio? Puff maravilla! Iba por un tocado de novia que en otros sitios me habían pedido hasta 300 euros y ellos ni siquiera la mitad. Les he encargado mi tocado de novia y estoy deseando ver lo que hacen porque en la tienda hay cosas divinas y a buen precio. Los recomiendo al 100%

    thumb Estefanía Zapata
    6/06/2019

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